Conditions of Use

Terms and Conditions of Sale – City Plumbing Ltd – Valid from 31/12/2015


In these conditions the following words shall have the following meanings:

The “Buyer” shall mean the company, firm, consumer or person seeking to purchase the Goods from the Company.

The “Company” shall mean City Plumbing Ltd Trading As City Plumbing Ltd, Devonsbrook Bathrooms, CPl Wholesale and City Bathrooms

The “Contract” shall mean any contract for Goods or Services made between the Company and the Buyer.

The “Goods” shall mean the products, articles or items to be sold by the Company.

The “Services” shall mean any services provided by the Company to the Buyer (whether or not the Buyer shall purchase Goods or not).

1. Price

Any price quoted by the Company is based upon current prices ruling as at the date appearing on the quotation, but the actual price charged to the Buyer under the Contract shall be based upon such ruling price (less any discount allowed by the Company) as at the date of order and shall include the cost of storage and insurance (if any) as per clause 5.3 below.

V.A.T. will be charged at the current rate.

2. Cancellation by the Buyer (in store)

There are three groups of products supplied by City Plumbing Ltd.

i) Stock products, defined as all products currently held in stock.

ii) Non-stock Standard products, any product that is not held in our stock but normally held by our suppliers . These items can only be returned or cancelled within 21 days of the order date and will incur a re-handling charge.

iii) Special Products, cannot be cancelled or returned and will be charged for in full.

3. Cancellation Charges  (in store)

                                          Stock Products                      Non Stock Products                                      Special Products

Within 21days of placing Order in original wrapping                       No charge                             25% admin charge                                      Not Cancellable

After 21 days of placing Order in original wrapping                        No Charge                             Not Cancellable                                          Not cancellable

After delivery, opened packaging                                                   Not cancellable                       Not cancellable                                           Not cancellable

Goods supplied without packaging must be in a resalable condition. Refunds will not be made for goods that show signs of attempted installation, whether or not in original packaging.

No returns 30 days after Delivery

Returns are accepted at the sole discretion of The Company .

Website Returns

You can cancel your order within 7 working days from the day after you received the delivery in line with the Distance selling regulations. This right does not apply to customers who transact in our showroom. To do this please email us or write to us. You must also pay the cost of returning the goods and this is non-refundable. If you are unable to return the goods yourselves, Call us on 020 85045152 and one of our advisors will arrange the collection for you. If you do decide to return a product to us. You have 7 working days from the date of delivery to request a collection and your appliance must be unused and still in its original packaging and unopened.

4. Payment

4.1 Customers are responsible for ensuring that all goods are paid for in full, 3 business days before delivery. Payment must be by cleared funds to avoid delay in receiving the Goods. The Seller shall not be bound to give up possession of the Goods until it

shall have received payment in cleared funds.

4.2 Credit account customers shall pay the full amount of all invoices within 30 days of receipt of such notice. The Company shall be entitled at its absolute discretion to withdraw credit at any time.

4.3 Time for payment of the goods shall be of the essence of the Contract .

Accordingly if the Buyer fails to make any payment on due date then, without prejudice to any other right or remedy available to the Company, the Company shall be entitled to cancel the Contract or suspend any further deliveries to the Buyer

4.4 The Company reserves the right to charge interest on all overdue accounts at the rate of 8% per annum above (Lloyds) Bank lending rate from time to time.

4.5 Payment of credit accounts by credit card will be subject to a 2% surcharge

5. Delivery

5.1 Any time or date stated on a written quote or order, or given verbally, is given as an estimate only. Time for delivery of the goods shall not be of the essence unless previously agreed in writing by the Company . Buyers are advised to only commit to an installation

schedule once the goods have been received and checked. The company shall not be liable for any costs or other losses incurred by the Buyer, their agents or any other third party due to an installation schedule committed to by the Buyer prior to the Goods being

received and checked. Any failure to take delivery by the Buyer shall be deemed to be a breach of the Contract.

5.2 The Company shall be entitled to make partial deliveries or deliveries by instalments. Each instalment shall be a separate agreement to which all the provisions of these conditions shall apply. Signature of any note by an agent, employee or representative of the

buyer shall be conclusive proof of delivery. The Buyer must within 48 hours of delivery inspect the goods and immediately advise the Company of any damage for investigation. Quantities of goods supplied should be confirmed at point of delivery, subsequent

claims for shortages will not be accepted. Risk of loss or damage to the Goods passes to the Buyer when the Goods are accepted by the Buyer, or the Buyer's representative or agent.

5.3 The Buyer agrees to accept delivery within 3 months of the order being fully available. In the event of the Buyer not accepting the goods within this period, the Company reserves the right to charge storage and insurance of the goods at the rate of 2% of the total

order value per month or part thereof.

6. Warranty and Liability

6.1 The Company shall make good by reimbursement of the whole or part of the price or at its option by repair or by replacement any defect developing under normal use of the Goods, provided that the defect in question shall have appeared within 12 months after the Buyer shall have taken possession of the Goods or performance of Services completed, and shall have thereupon promptly notified the Company in writing, and any Goods alleged to be defective shall, if so required by the Company, be made available for collection by the Company. If the Goods are found to be defective any return carriage, delivery expenses and/or direct and predictable reasonable expenses incurred solely due to defective goods will be reimbursed to the Buyer upon provision of evidence of such expense. In the event of the Goods not being defective the Buyer will be liable to reimburse the Company any reasonable expenses or costs incurred by the Company and/or it's agents. The Company shall not be liable for any claim or claims relating to any breach of

warranty expressed or implied, brought after 12 months of the date of delivery. Extended warranties beyond 12 months are the responsibility of the manufacturer.

6.2 The liability of the Company is also subject to compliance by the Buyer with all the terms contained in this contract.

6.3 The Company shall, in relation to the Goods and Services, have no obligation to the Buyer, other than the express obligations contained in these conditions or in any other document expressly incorporated in writing into the Contract. Accordingly, it shall be for the

Buyer to insure against any liability arising from the performance of the Services and from its use of the Goods.

6.4 Although the Company offers comprehensive advice on the products supplied , the Company shall not be held liable for the suitability of goods, as full installation details cannot be determined at point of sale. All fittings purchased for installation should be

confirmed to be suitable by the Buyer and/or the Buyer's installer.

7. Force Majeure

The Company shall have no liability whatsoever for any failure to perform, or any delay in the performance of any of it's obligations under the contract arising wholly or in part by reason of any factor beyond it's direct control, such as the availability of goods from third parties.

8 Proper Law and Notices

All contracts made between the Company and the Buyer shall be governed by English Law and the Buyer shall submit to the jurisdiction of the English Courts. Any notice required to be given in writing under the Contract shall be given either by facsimile transmission

to the Company's head office or by first class post addressed to the registered office and /or head office of the party for which it is intended .

9 These terms and conditions do not affect your statutory rights

Privacy & Security

At City Plumbing Ltd we are committed to protecting and preserving the privacy of our customers when visiting our site or communicating electronically with us. All customers’ details are kept securely. Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety. We will not pass any details to third party.

All customers’ privacy is a priority for us.


Suggestions or Comments

If you have any suggestions or comments please email Or call us on 020 8504 5152

Alternatively you can phone or write to us:

City Plumbing Ltd
Unit 11 Raven Road
E18 1HB