020 8504 5152 Lines open Mon-Fri: 9am-5pm, Sat: 10am-3pm, Closed on Sun

Our Products

Terms and Conditions

These terms and conditions will apply to all transactions placed online on cplwholesale.com site or with CPL Wholesale.

All products sold by us are brand new and boxed. All items listed are fully guaranteed by the manufacturers. Warranty starts on the day of purchase.

All prices are shown in pound sterling (£) and are inclusive of UK VAT at the current rate.

We reserve the right to change our prices and specifications without notice.

We try to provide an accurate, exact and current description of all products however; we do not warrant that ALL product descriptions are complete or error-free. All information on our website is updated regularly.

CPL Wholesale accepts cash, bank transfers, personal checks and most major credit cards.

Please  be confident about ordering online, we are ISIS accredited, using SSL technology to ensure that your details are safe and information you provide is fully encrypted so that it cannot be read by third parties. Your browser will confirm that you are shopping in a safe place by showing a locked padlock icon or an image of a key in the bar at the base of your screen.

All credit card transactions are made through safe checkouts which offer total online security for credit card transactions. We accept MasterCard, Visa, Delta, Switch, Maestro and Solo. If you prefer to order over the phone, you can call us on 020 8504 5152. The lines are open 6 days a week; Monday - Friday 9am to 6pm), Saturday: 10am to 3pm.


Returns & Replacements

You can cancel your order within 7 working days from the day after you received the delivery in line with the Distance selling regulations. This right does not apply to customers who transact in our showroom. To do this please email us or write to us. You must also pay the cost of returning the goods and this is non-refundable. If you are unable to return the goods yourselves, Call us on 020 85045152 and one of our advisors will arrange the collection for you. If you do decide to return a product to us. You have 7 working days from the date of delivery to request a collection and your appliance must be unused and still in its original packaging and unopened.

Collection in person is available. You can contact us on 020 8504 5152 to arrange to pay for and pick up your item. if paying over the phone you must bring your card with you when collecting the items.

There is no charge for collection. Collections are possible 7 days a week. The store and warehouses for collection are situated in South Woodford, London easily accessible from the M11 and A406 motorways

Refunds will be made within 30 days of notification, by the same method used for the purchase.


Shipping & Delivery

We deliver to most places in UK with in the stated price, unless specified otherwise. 

City Bathrooms dispatches items within 1 day after receiving cleared payment. We only deliver to the door and it is one man delivery. Appliance World delivers by our own fleet within Greater London area. All others orders are delivered by a courier company. The courier company usually likes to give a 3 hour time-slot for delivery. We only ship to the confirmed home address. Our courier company delivers to certain postcodes on certain days, however please allow up to 7 days for the item to arrive. All items are in stock, unless otherwise stated. If items are not in stock, they can take up to 10 days to be delivered, although usually much quicker. Delivery prices quoted in the listings are for UK mainland only and may vary if you live in outlying areas such as the north of Scotland or Cornwall/Devon there may be an additional charge for this.

As with all deliveries, please ensure you fully check your product for any damage immediately, ensure you do this before signing for the delivery, if the product is damaged then refuse to accept and return with the courier, once you have signed for the goods to have been received in good condition we can not accept any responsibility for damages. City Plumbing Ltd do not deliver to NI and outside of the United Kingdom.

Collection Information

Collection in person is available. You can contact us on 020 8504 5152 to arrange to pay for and pick up your item. There is no charge for collection. Collection is possible 6 days a week.

These terms and conditions are subject to change.

These terms and conditions do not affect your statutory rights as a customer.


Privacy & Security

At City Plumbing Ltd we are committed to protecting and preserving the privacy of our customers when visiting our site or communicating electronically with us. All customers’ details are kept securely. Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety. We will not pass any details to third party.

All customers’ privacy is a priority for us.


Suggestions or Comments

If you have any suggestions or comments please email info@cplwholesale.com Or call us on 020 8504 5152

Alternatively you can phone or write to us:

CPL Wholesale
Unit 11 Raven Road
London
E18 1HB